Conflict Lab

The conflict lab is Canada’s most innovative and creative approach to developing conflict resolution skills.

In our learning approach, we prefer practical practice over awkward role-playing. In our Conflict Lab, we don’t use made-up situations; you tell us real stories about conflicts at work, making the learning more relatable and helping your team connect. Sharing these stories not only builds trust but also strengthens team relationships, as shown by neuroscience. You also get to watch your colleagues in action, learning from each other in a collaborative way. Continuing to talk about these stories can gradually change how everyone thinks. Our approach is for everyone, making it easy to learn and remember. We also make learning fun through play, improving various aspects of well-being.

All of this translates to integrating the learning and the meaning into daily life. Skills practiced are sustained and translated into performance.

The Lab Experience:

Unlock the power of stories to deepen your understanding of conflict.
Immerse yourself and your team in real-world scenarios.
Connect with your team and build trust. through sharing stories
Learn new approaches and skills for effective conflict resolution.
Enjoy a playful and engaging experience while learning valuable knowledge.
Practice with professional actors, who take care of the pretending so that participants can relax and just be themselves.

If you’re interested in a fantastic, hands-on learning adventure and think the Lab could be just what your team needs, feel free to reach out about our Conflict Lab program.

The Conflict Lab is a program with over 21 instructional hours included and is eligible for the Canada Job Grant. Please let us know if we can support your application!

Not feeling quite daring enough to dive in to the full Conflict Lab experience? We have incredible Conflict Agility training that’s immersive, experiential and more accessible. See below, or contact us to learn more.

Conflict Agility Program

The Conflict Agility program provides participants with essential skills and strategies to navigate and resolve conflicts effectively in various personal and professional settings. Through interactive workshops and practical exercises, it empowers individuals to communicate assertively, manage emotions, and foster constructive dialogue for conflict resolution.

Video Introduction

Navigate the skies at your own altitude,
with Jess & Kerri

Kerri, Co-Founder & Strategic Leader at Precipice (she/her)

As Co-Founder and Strategic Leader of Precipice, Kerri drives innovation and growth. With an MBA and Certified Coach designation, she brings a strong academic foundation. Her forward-thinking vision has been instrumental in integrating design thinking into Precipice’s unique approach. Her career spans from precision machining to diverse sectors like Oil & Gas leadership and community health at Community Natural Foods and Alberta Health Services in both front line and corporate leadership roles. Noteworthy roles include leadership in medical equipment planning for facilities like Calgary’s Bridgeland Riverside Continuing Care and Medicine Hat Regional Hospital. Kerri’s versatility shines in collaborations with Precipice’s clients, from facilitating change management to creative strategic planning. A dedicated learner, her adventurous spirit extends to creative hobbies.

Jess, Co-Founder and Creative Experience Designer at Precipice (she/her)

Jess excels in crafting unique client experiences, collaborating with Kerri to develop transformative programs for leading organizations. Since 2019, Precipice has led diverse leadership initiatives, from steering leaders through acquisitions to creating year-long development experiences for departments in Alberta Health Services. Jess proudly created the Conflict Agility program and swiftly tackled pandemic challenges with the “Cultivating Resilience” webinar series. Precipice has also proudly collaborated with the University of Alberta on two multi-day leadership development programs and initiatives on creating a culture of care. Jess’s background in acting and theatre adds a unique touch to her work, leading to innovations like the Conflict Lab—a blend of theatrical practice and conflict resolution that has benefitted many clients, including a pilot with J5 Design. Jess’s passion extends beyond work; from previously being a yoga instructor to a Spinning and F45 enthusiast, she even started out as a Marilyn Monroe impersonator in her varied career!

Client Feedback

Testimonials

I cannot say enough about the people behind Precipice Development and the work they do. I have worked with Jess and Kerri to co-design two comprehensive leadership programs at the University of Alberta. The content they bring forward is thoughtful, context-aware and well researched; their facilitation, authentic and engaging yet humble. Jess and Kerri live the practices they teach and it shows. It has been such a pleasure to work with and learn from them.

Our organization was grateful for Jess & Kerri's ability to hold space for challenging and brave conversations - it really set us up for success for the next year and I'm excited to see how we can continue to engage them in this work.

“Jess & Kerri, thank you so much for taking the time to help me with my mindset and perspective on my peers. Your techniques started working within the first 10 minutes. Amazing! The meetings became productive and stress-free.”

"The work you do makes a difference not only in the productivity of employees but in the lives of individuals. There are many challenges around us but if we remain curious and open, we can see them as opportunities for growth and deeper understanding. Your energy, thoughtfulness, and amazing ability to stimulate others to ‘see’ is so valuable in this journey. Keep up the great work – although you may not see it, even if it changes one parent’s spirit when they come home to their spouse and children, just imagine what a difference that can make."

“I wanted to thank you for a very fun and interesting day yesterday at the course… I learned some things about myself. You were very entertaining in your delivery and made the day whiz by.”

“I just wanted to thank you sincerely for the coaching course. I thoroughly enjoyed this session as it was highly relatable to my future endeavors.”

“You are such a great coach and bring the best out of people. Working with you has been a great growth opportunity for me!”

In our Relationship Coaching sessions with Jess we feel like we enter a bright room, and everything hard, confusing and painful gets lit up in a higher way, bringing immediate clarity and lasting compassion, for ourselves and each other. She has a gift for asking potent questions that unravel inner wisdom. She is loaded up with tools to share, many of which have completely changed how we handle conflict, bringing us out of exhausting blame & shame cycles, into elevated conversations rich with vulnerable sharing and compassionate listening, that lead to lasting positive change. Investing in Jess as your coach is an investment in the joy, health and peace of your relationship, and therefore your entire life. If it's not already abundantly clear, we could not recommend her highly enough. Thank you Jess!

Connect with us today

Get in touch to learn more about our tailored leadership development and conflict resolution solutions.